Careers

If you love what we do and think you’d be a good fit for our team, we’d love to hear from you! Please send a CV and covering letter to Hello@foundpop.com.

JOB TYPE: Sales and Customer Services Executive  

CONTRACT: Full time

COMPANY: FoundPop Limited

HOURS: 8:00am-16:30pm | Monday - Friday

SALARY: Competitive with bonus scheme  

LOCATION: WFH – London


We are looking for an exceptional Sales and Customer Services Executive looking to work with a rapidly growing retail/rental business. Working within a close-knit, super-friendly team, helping to manage incoming rental enquiries, customer services and logistics.

 

Reporting directly to the Ops Manager, the Sales and Customer Services Executive will take responsibility for the following duties:

 

DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:

•       Answering the telephone, taking precise messages, and handling call enquiries

•       Managing the company inbox processing new and ongoing enquiries

•       Managing the data entry for all new enquiries and making sure all customer data is correct and up to date.

•       Maintaining all information required for a streamlined logistics process and keeping an open dialogue with our installation teams and customers

•       Maintain efficient online filing systems

•       Manage the digital photo database

•       Help the organization’s processes remain compliant

 

SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:

 

•       Previous customer service/support experience required

•       Strong written and verbal communication skills are essential

•       Ability to work as part of a small team

•       Ability to work using own initiative, forward-thinking

•       Must have excellent organisational skills and strong attention to detail

•       Proficient in Microsoft Outlook Calendar; experience using Microsoft Excel, Word and PowerPoint.  Other sales and customer service software is a plus.

•       A customer service-oriented approach

 

OTHER

 

•       Full training will be given upon job commencement

•       Must have eligibility to work in the UK

•       The job holder will be reviewed after 3 months and then every 12 months in terms of their ability to establish and develop in this vital role

JOB TYPE: Sales Manager

CONTRACT: Full Time

COMPANY: FoundPop Limited

HOURS: 9:00am -17:30pm | Monday - Friday

SALARY: Competitive salary plus % commission on targets

LOCATION: Hybrid (London / Home)

 

You will have 5yrs of direct sales experience, ideally, in the commercial/residential property sector but we will consider direct sales experience in other industries and other sectors. Experience and familiarity with performing company KPIs and a passion to help progress a start-up company. You will be fully accountable for developing and growing all business market segment as well as responsible for building and maintaining relationships with key stakeholders both internally and externally.

 

Reporting directly to the CEO/Founder, the Junior Sales Manager will take responsibility for the following duties:

 

DUTIES INCLUDE BUT ARE NOT EXCLUSIVE TO:

 

•       Work closely with Landlords and Property Managers to ensure a profitable relationship for both sides

•       Maintain good relationships with existing clients to optimise sales and repeat business

•       Generate new leads within the defined given sales channels

•       Maintain accurate and timely sales forecasts

•       Produce quarterly board meeting and stakeholder sales reports

•       Chair weekly sales & marketing meeting

•       Tracking monthly, quarterly and annual sales targets through Pipedrive CRM system

•       Responsible for P&L to ensure that company profit goals are maintained and exceeded

•       Responsible for all new business leads, pipeline management & client relationship activities

•       Liaise with Ops Manager on all bookings to ensure accurate communication of client deliverables and timings

•       Work closely with team administrator to maintain client database and monitor invoicing and payments

•       Develop and coordinate the Sales collateral, sales marketing materials and comms alongside the Content & Community Manager to help optimise new business

•       Flexibility as duties may vary from time to time, depending on business needs

•       Attend Networking and Industry events with CEO/Founder

 

SKILLS, EXPERIENCE AND ATTRIBUTES REQUIRED:

 

•       Sales experience essential – knowledge of commercial retail lettings preferred

•       Adept in building new business & developing existing client relationships to drive revenue

•       Target driven with a focus on results

•       Highly commercial and lives and breathes the key business measures

•       Can work collaboratively with central teams

•       Adaptable to different markets & segments relevant to the core business

•       Inspirational leadership - representing the business at trade shows and industry networking events

•       A track record of achievement within a senior sales role

•       A customer service-oriented approach

•       High level of numeracy and financial accumen

 

OTHER

 

•       Must have eligibility to work in the UK

•       The job holder will be reviewed after 3 months and then every 12 months in terms of their ability to establish and develop in this vital role